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Terms & Conditions

Welcome to Jugmug Thela,

www.jugmugthela.com and its affiliates provide their services to you subject to the terms and conditions given here under. If you visit us at www.jugmugthela.com, you accept these terms and conditions. Please read them carefully. In addition, when you use any service of www.jugmugthela.com currently or in future(e.g. Your Account/Profile, Gift Certificates, Your Reminder Service, etc.) visit or purchase from any business affiliated with www.jugmugthela.com whether included or not included in the www.jugmugthela.com website, you will be subject to these guidelines and conditions for such service or business. These terms and conditions supersede all previous representations, understandings or agreements and shall prevail not withstanding any variance with any other terms of any order placed or service provided by Jugmug Thela. By using the shopping services of Jugmug Thela you agree to be bound by these terms and conditions. All products/services and information displayed on Jugmug Thela constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Jugmug Thela reserves the right to accept or reject your offer.

Risk Of Loss
All goods purchased from www.jugmugthela.com are made according to a shipment contract. All the risk of loss & title for such goods / items pass to you upon the delivery to the carrier.

Force Majeure
Jugmug Thela shall not be liable for any delay / non delivery of purchased goods/ items due to flood, wars, acts of god, or any cause that is beyond the control of Jugmug Thela

Applicable Law
This site is created and controlled by Jugmug Thela. The laws of India shall apply and courts in New Delhi / Gujarat shall have exclusive jurisdictions in respect of all the terms, conditions and disclaimers. Jugmug Thela reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers / users of the services / Website of Jugmug Thela.

Shipping Policy
What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:
• The Seller offering the product
• Product’s availability with the Seller
• The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Jugmug Thela?
There are NO hidden charges when you make a purchase on Jugmug Thela. List prices are final and all-inclusive.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.
Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

What do the different tags like “In Stock”, “Available” mean?
‘In Stock’
For items listed as “In Stock”, Sellers will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service, which may take 1-2 weeks depending on the location.

Does Jugmug Thela deliver internationally?
As of now, Jugmug Thela does not deliver items internationally.

Cancellation/Refund Policy

Jugmug Thela reserves the right to cancel any order. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time. Cancelled orders will be refunded to the users in the same mode payment was made within 10 working days and user we’ll be informed via email or call.